The app won’t open
You click the DorsanDesk icon, but macOS won’t let it run or the app doesn’t respond.
Quick guide for macOS users
Fixing DorsanDesk Mac version problems
If the DorsanDesk Mac version won’t run after downloading, shows a macOS security message, or after launching you can’t view or control the screen, follow the steps below in order. This guide covers common app launch errors, security permissions and the access macOS requires.
Before you start
Download the app only from the official DorsanDesk link.
If you got the file from a messaging app, an unofficial website or an old version, first download the new version from the official link and replace it.
Common symptoms
Which errors does this guide cover?
If you see one of the messages or situations below, the steps on this page usually solve the problem.
A macOS security message appears
You see messages such as “Apple cannot check it for malicious software” or “Open Anyway”.
Screen control doesn’t work
The app runs, but the other side can’t see the screen properly or mouse and keyboard control isn’t available.
Step-by-step solution
Try the simple method first, then move on to Terminal
1
Move the app to the Applications folder
Open the downloaded file and put the DorsanDesk app into the Applications folder. Running the app from Downloads sometimes leaves security restrictions in place.
2
Open the app with Control + Click
In the Applications folder, right-click or Control + Click the DorsanDesk app, choose Open, and in the next message choose Open again.
3
Click Open Anyway in Privacy & Security
If macOS still blocks the app, open Apple Menu > System Settings > Privacy & Security and, in the Security section, choose Open Anyway for DorsanDesk.
Fix for the Damaged error
If the message “the app is damaged” appears
If you see messages such as “DorsanDesk is damaged and can’t be opened” or a similar error, put the app in Applications, then open Terminal and run the command below.
sudo xattr -rd com.apple.quarantine /Applications/DorsanDesk.app
- After running the command, enter your Mac password. While you type the password, nothing may appear in Terminal; this is normal.
- If the app’s name or location is different, drag DorsanDesk.app from Finder into Terminal to insert its exact path.
- After running the command, close the app once and open it again from the Applications folder.
Security note
Use this command only for a version you downloaded from the official DorsanDesk link. Do not run it on unknown files.
Required macOS permissions
If the app opens but connecting or control doesn’t work properly
For DorsanDesk to show the screen and handle mouse and keyboard control correctly, check the following permissions in macOS.
Screen & System Audio Recording
To view and send the Mac’s screen image, enable this permission for DorsanDesk.
Accessibility
This permission is needed to control the mouse, click, select windows and work with the Mac remotely.
Input Monitoring
If keyboard control or input doesn’t fully work, enable this permission for DorsanDesk as well.
Settings path:
Apple Menu → System Settings → Privacy & Security
Final checklist
If the problem persists, check these items
✓
Download the Mac version again from the official link and remove the previous version.
✓
Run the app from the Applications folder, not from inside the downloaded file or Downloads.
✓
After enabling the Screen Recording and Accessibility permissions, quit the app completely and launch it again.
✓
On Apple Silicon Macs, use the arm64-compatible version.
FAQ
Frequently asked questions about the DorsanDesk Mac version
Do all users need to run the Terminal command?
No. First try Control + Click and Open Anyway. The Terminal command is only recommended if the Damaged message or the macOS quarantine restriction still remains.
Why doesn’t screen control work after installation?
On macOS, remote desktop apps need separate security permissions. Enable Screen & System Audio Recording, Accessibility and, if needed, Input Monitoring for DorsanDesk, then launch the app again.
What should I do if I don’t see the Open Anyway option?
First run the app once so macOS records the security message. Then go to System Settings, Privacy & Security. If the option still doesn’t appear, use the Terminal method on this page.
Do I have to repeat these steps every time?
Usually not. Once you have approved the app and enabled the permissions, DorsanDesk should open in later launches without repeating the steps, unless you replace it with a new version or the macOS security settings change.
DorsanDesk for Mac
Get the Mac version from the official source
To avoid security errors and incompatibilities, always download the latest DorsanDesk Mac version from the official page.