Choose your operating system version
On the download page, choose the version for your device. There are separate versions for Windows, Mac, Linux and Android.
New DorsanDesk tutorial
The complete DorsanDesk guide: from download to a secure connection
This tutorial walks through the main steps of using DorsanDesk in a practical way: from downloading the right version and running the app, to signing in to your account, viewing your ID and temporary password, choosing a server, connecting to another computer, managing your profile, activating a package and reviewing the app’s key settings.
1Download and run the right version
2Sign in or create an account
3Get your ID and temporary password
4Choose a server and start connecting
Video tutorial
Watch the DorsanDesk video tutorial
This video is prepared for web playback, and its new version with Persian subtitles is shown in this section. For a better view, play the video in full screen.
Using DorsanDesk
Web-ready version, with Persian subtitles
About 12 minutes
Suitable for mobile and desktop viewing
Persian subtitles built into the video
Download the video tutorial
Step one
Download DorsanDesk and choose the right version
To get started, go to the DorsanDesk download page and get the version for your operating system. DorsanDesk is available for Windows, Mac, Linux and Android, and it is best to always install the latest version on the site. If you would rather not install anything, the web version also works from the browser with full mouse and keyboard control.
Run the app after downloading
After downloading, run the app. The main screen shows the information needed to receive or start a connection.
Check the app version
If you need to state your version when connecting or contacting support, check the app’s version number under About DorsanDesk or at the bottom of the app window.
Secure connection
Desktop ID, temporary password and starting a connection
DorsanDesk uses the device ID and a temporary password to connect. If someone is going to connect to your computer, give the ID and temporary password only to a person you trust. If you want to connect to another computer, enter the other side’s ID and send a connection request.
Device IDThe ID used to identify the host computer; it is shown on the app’s main screen.
Temporary passwordThe connection password must stay confidential and be used only for that session or a trusted person.
Connection requestTo control another computer, enter the target device’s ID and start the connection once it is approved.
DisconnectingWhen you are done, disconnect and, if needed, change the temporary password.
Security tip:
Do not send your ID, temporary password or account details over public channels. For remote support, only connect with a person or team you trust.
User account
Sign-in, registration and profile management
To get the most out of DorsanDesk, sign in to your account. If you don’t have an account, register first and then sign in with your email and password. After signing in, your account status, package type, remaining time, purchase and activation dates and general user information are shown in the profile section.
Signing in
In the sign-in form, enter the email and password of your DorsanDesk account. Signing in is required to see your packages and manage features.
Registering a new user
If you don’t have an account, use the registration option and, after completing your details, sign in to the app with the same email and password.
Activating a package
If you have purchased a package, enter the activation code in the relevant section to activate the package on your account.
Viewing package status
The remaining time, package type, purchase date, activation date and expiry date of your package can be checked in the profile section.
Server selection
Public, professional and business servers compared
DorsanDesk has several types of servers so users can choose the right option based on their type of use, the quality they need and their organization’s requirements. Choosing the right server can affect the connection experience, stability and the quality of remote work.
Public server
Suited to basic, free use, and can be used to get started after registering and signing in.
Professional server
Suited to users who need a more stable connection, a better experience and more serious use of remote desktop.
Business server
Suited to enterprise scenarios, more specific needs and customized use.
Important note on connection quality:
The final quality of the connection depends mostly on the host computer and its internet connection. If the host computer or its internet is weak, connection quality drops even when the guest computer’s conditions are good.
Settings
Important DorsanDesk settings you should know
The settings menu includes sections such as General, Security, Network, Display, Printer and About DorsanDesk. These sections are used to control the app’s behavior, display quality, connection security and to check version information.
General
Manage basic options and the app’s main behavior.
Security
Control permissions, passwords and settings related to secure connections.
Network
Review connection options and settings related to connection quality.
Display
Adjust image quality and the visual experience to match your internet speed.
Printer
Review printing features and the use of remote printing.
About DorsanDesk
View the app version and software information for support and troubleshooting.
Quick troubleshooting
What should you check if the connection fails?
If you run into slowness, disconnections or a connection that won’t establish, check a few basics before making complex changes. In many cases the problem is the host’s internet, an old version of the app, a security restriction on the system or network settings.
- Make sure the app is open and running on both computers.
- Check the app version and, if needed, get the latest version from the download page.
- Check the host computer’s internet connection and system resources.
- Check security permissions, the firewall, antivirus and network settings.
- Double-check the ID and temporary password and make sure the connection details are correct.
FAQ
Frequently asked questions about using DorsanDesk
Do I need to register to start using DorsanDesk?
For a better experience and access to account features, it is best to register and sign in. After signing in, you can manage packages and your account status from your profile.
Who should I give my ID and temporary password to?
Only to a person or support team you trust. This information is used to connect to your computer and must not be shared on public channels.
What does connection speed depend on?
The most important factor is the host’s internet connection and computer. If the host has a weak internet connection or limited resources, connection quality drops for the other side as well.
Where can I download the right version of DorsanDesk?
The right version for Windows, Mac, Linux and Android is available on the official DorsanDesk download page.
Summary
Summary of the steps for using DorsanDesk
To use DorsanDesk correctly, first download and run the right version, then sign in to your account if needed, manage your ID and temporary password for a secure connection, choose the right server and, if you have bought a package, activate it from the profile section.